Terms & Conditions

1. Orders & Delivery

• •Orders are processed within 8–10 WORKING DAYS, depending on stock availability.
• •Weekends, public holidays and courier delays are not included in the delivery timeframe.
• •Delivery times are estimates and cannot be guaranteed.

2. Payments

• •Full payment secures your order.
• •Orders are processed only once payment has been received and confirmed.
• •Please use your INVOICE NUMBER as your payment reference.

3. Shipping

• •Courier costs are for the customer's account unless otherwise stated.
• •Once an order has been handed to the courier, Sole Sisters is not responsible for courier delays or damages during transit.

4. Returns & Exchanges

• •No refunds.
• •Exchanges are only considered for defective items or where agreed upon by management.
• •Requests for exchanges must be made within 3 DAYS of receiving your parcel.
• •Items must be unworn, unused, and returned in their original packaging.

5. Products

• •Shoe sizes are supplied in UK SIZING unless stated otherwise.
• •Product colours may vary slightly due to lighting and screen settings.
• •Product availability is subject to supplier stock.

6. Product Images

• •Images are for illustration purposes.
• •Minor variations may occur depending on supplier batches.

• •If the customer orders an incorrect shoe size and the size supplied matches the size ordered, any exchange will be at the customer's expense.
• •The customer will be responsible for all PUDO courier costs, including the return of the original pair to us and the delivery of the replacement pair.
• •Any request for a size exchange must be communicated to us within 3 (three) calendar days of receiving the order.
• •The shoes must be returned in their original, unworn condition, with all original tags intact.
• •We reserve the right to decline an exchange if the shoes show signs of wear, damage, or misuse.